GENERAL TERMS AND CONDITIONS (GTC)
1. Scope and provider
1.1 The provider is Eva Hinterleitner, Währinger Straße 138/15, 1180 Vienna, email: info@eva-hinterleitner.com, phone: +43 664 382 11 88 (hereinafter “provider”).
1.2 These general terms and conditions apply to all contracts between the provider and her customers (hereinafter “customer”) for
a) treatments and sessions in the practice (osteopathy, private yoga lessons),
b) online sessions (Emotion Code®, Body Code®, Belief Code®, online yoga),
c) the purchase of products in the online shop and
d) the purchase and redemption of gift cards.
1.3 Terms referring to persons apply to all genders.
1.4 Deviating terms of the customer only apply if the provider expressly agrees to them in writing. This English translation is provided for convenience only; the German version is legally binding.
2. Conclusion of contract
2.1 The presentation of services and products on the website is not a binding offer but an invitation to place an order or booking.
2.2 By submitting an order or appointment booking via the website, the customer makes a binding offer. Before submitting, the customer can check and correct their details at any time.
2.3 The contract is concluded upon receipt of the order or booking confirmation by email. For appointments made by phone or in person, the contract is concluded when the provider confirms the appointment.
2.4 If the provider cannot fulfil an order or booking, for example because a product is no longer available, she will inform the customer without delay and refund any payments already made in full.
3. Prices and payment
3.1 All prices are final prices in euros. The provider is a small business; in accordance with Section 6(1)(27) of the Austrian VAT Act (UStG), no VAT is shown. Shipping costs may be added to online shop orders; these are shown before the order is completed.
3.2 Online sessions, online shop orders and gift cards must be paid in advance when booking or ordering, using the payment methods offered on the website.
3.3 Treatments and sessions in the practice are to be paid after each session in cash or with a valid gift card. The customer receives an invoice.
4. Treatments and sessions in the practice
4.1 A treatment or session lasts 40 minutes unless stated otherwise.
4.2 Before treatment begins, the customer fully informs the provider about their state of health, known illnesses, operations, medication and any pregnancy, and brings any existing medical reports. Changes must be reported to the provider without delay.
4.3 The treatment does not replace a medical examination, diagnosis or treatment. In the case of unclear or acute complaints, a medical assessment is required.
4.4 Appointments are reserved exclusively for the customer. If the customer arrives late, the time lost cannot be made up; the full fee remains payable.
4.5 Appointments can be cancelled or rescheduled free of charge up to 48 hours before they begin. In the event of later cancellation or non-attendance, the provider may charge a cancellation fee of 100% of the agreed fee, unless the appointment can be given to someone else at short notice.
5. Online sessions
5.1 Online sessions take place via video conference (Zoom) and last about 60 minutes unless stated otherwise. The customer receives the invitation link by email after booking.
5.2 The customer ensures a working internet connection, a suitable device and a quiet place. If a session cannot take place, or only in shortened form, for reasons within the customer's sphere, the fee remains payable. If the reasons lie with the provider, a replacement appointment will be arranged or the fee refunded.
5.3 Online sessions can be rescheduled free of charge up to 48 hours before they begin. Subject to the statutory right of withdrawal under section 8, payments already made will not be refunded. In the event of later cancellation or non-attendance, the full fee remains payable.
5.4 Emotion Code®, Body Code® and Belief Code® are complementary energetic methods. They are not intended to diagnose, treat or cure any disease and do not replace medical or psychotherapeutic treatment. No particular result is promised. Medically prescribed treatments and medication must not be changed or stopped without consulting the treating doctor.
6. Online shop
6.1 Delivery is made to the address provided by the customer in Austria, Germany and the EU. Delivery usually takes 2–3 working days from receipt of payment.
6.2 The goods remain the property of the provider until paid in full.
6.3 The statutory warranty provisions apply, for consumers in particular the Austrian Consumer Warranty Act (VGG). The warranty period is two years from handover.
6.4 The customer is asked to report obvious transport damage to the provider as soon as possible. This does not affect the customer's statutory rights.
7. Gift cards
7.1 Gift cards can be redeemed for products in the online shop, online sessions and treatments in the practice.
7.2 Gift cards can be redeemed without time limit; the statutory limitation periods apply.
7.3 The balance cannot be paid out in cash. Any unused balance remains on the gift card.
7.4 Gift cards are transferable. The provider may discharge her obligation by performing to any person who presents the gift card code, unless she knew, or through gross negligence failed to recognise, that this person is not entitled.
8. Right of withdrawal for consumers
8.1 Right of withdrawal: for contracts concluded via the website, by email or by phone, consumers have the right to withdraw from the contract within 14 days without giving any reason.
8.2 Start of the period: the withdrawal period is 14 days
a) for services and gift cards, from the day the contract is concluded,
b) for goods, from the day on which the customer, or a third party named by the customer who is not the carrier, takes possession of the goods.
8.3 Exercise: to exercise the right of withdrawal, the customer must inform the provider (Eva Hinterleitner, Währinger Straße 138/15, 1180 Vienna, info@eva-hinterleitner.com, +43 664 382 11 88) of the decision by means of a clear statement (e.g. letter or email). The customer may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is sufficient to send the statement in time.
8.4 Consequences of withdrawal: the provider will refund all payments received, including standard delivery costs, without delay and at the latest within 14 days of receiving the notice of withdrawal, using the same means of payment the customer used, unless expressly agreed otherwise. No fees will be charged for this. For goods, the provider may withhold the refund until the goods have been received back or the customer has provided proof of return, whichever is earlier.
8.5 Return of goods: the customer must send back or hand over the goods to the provider without delay and at the latest within 14 days of the notice of withdrawal. The customer bears the direct cost of returning the goods. The customer is only liable for any loss in value of the goods if this results from handling that was not necessary to examine their nature, characteristics and functioning.
8.6 Early start of services: if the customer has expressly requested that a service begin before the end of the withdrawal period and then withdraws, the customer must pay an amount corresponding to the proportion of services already provided up to the withdrawal. The right of withdrawal expires once the service has been fully provided, after the customer expressly requested the early start and confirmed awareness of losing the right of withdrawal.
8.7 Exception: there is no right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (FAGG) for health services provided by members of a health profession (Section 1(2) FAGG). This applies in particular to physiotherapy and osteopathic treatments in the practice. The cancellation rule under section 4.5 remains unaffected.
9. Cancellation by the provider
If the provider has to cancel an appointment, for example due to illness, the customer will be offered a replacement appointment. If the customer does not accept it, payments already made will be refunded in full. Further claims are governed by section 10.
10. Liability
10.1 The provider is liable for damages only in cases of intent and gross negligence. Liability for slight negligence is excluded.
10.2 This disclaimer does not apply to personal injury (injury to life, body or health). Claims under the Product Liability Act remain unaffected.
10.3 The provider is not liable for damages resulting from the customer providing incorrect or incomplete information in accordance with point 4.2.
11. Copyrights
Documents, texts, images, videos, and other content provided by the provider are protected by copyright. The customer may use them exclusively for their own private use. Reproduction, distribution, or publication, even in part, is not permitted without the prior written consent of the provider.
12. Data protection
The provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act (DSG). Health data is only processed to the extent necessary for treatment or where legal documentation obligations exist. Further information can be found in the privacy policy on the website.
13. Applicable Law and Jurisdiction
13.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-laws rules of private international law. With respect to consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
13.2 For businesses, the competent court in Vienna shall have jurisdiction. For consumers, the statutory places of jurisdiction apply.
14. Final Provisions
Sample cancellation form
Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
As of October 2026
(If you wish to cancel the contract, please fill out this form and return it.)
To: Eva Hinterleitner,
Währinger Straße 138/15, 1180 Vienna,
info@eva-hinterleitner.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*): Ordered on (*) / received on (*): ______________________
Consumer name(s): ______________________
Address of the consumer(s): ______________________
Signature of consumer(s) (only for notifications on paper): ______________________
Date: ______________________
(*) Delete as appropriate.